Wherever possible we use locally produced ingredients to ensure maximum freshness and guarantee your cookies will be fresh upon arrival. If any of our products fail to meet your freshness expectations, please call or email us for a prompt exchange. Sorry, but we cannot guarantee orders for which we are given an incorrect address, or shipping delays due to weather conditions. We value our customers and will do everything we can so that you're delighted with our products.
We do our best to provide each customer with a beautiful and delicious cookie buying experience. If we are unable to resolve any issues you may have had, we will happily refund your money, excluding any shipping or delivery charges. Refund claims must be made within 30 days of purchase date. If you have any questions, feel free to contact us at 818-757-1740 or email us at greg@krissyscookies.com